Shop policies, Terms & Conditions

GENERAL

RONANI items are hand made with lots of care and love.
Due to the natural organic design and gemstones, small differences might exist between items and items might not be 100% exactly as shown in the photos.
Your satisfaction with RONANI is very important to me.
For any question or issue, please contact me and I will do my best to help.

SHIPPING & ORDERING

By submitting your order you hereby approve you are over the age of 18.
All orders are processed once credit card authorization and verification are obtained.
Orders generally take up to 20 business days to be prepared in my workshop.
Orders placed in the Holidays or rush periods, may take longer than usual.
RONANI reserves the right to refuse sales or cancel orders placed by any customer if the site’s terms have been violated, or as otherwise, determined by the company.

International Delivery
Currently I do not ship internationally, but I am working on it, so stay in touch.

Domestic Delivery – Israel
I offer 3 ways of delivery:
* Self Pickup from my workshop in Ramat-Gan by appointment – Free of charge.
* Registered mail via Israeli postal service with a tracking number, Cost – 20 NIS
* Door-to-Door delivery, Cost – 50 NIS

Estimated Shipping Times:
* Registered mail: 3-10 business days.
* Door-to-Door delivery:  2-5 business days
Please note that shipping times are estimated.
Once the package is sent, I do not have control on the shipping time or any other issue with the package.
On Holidays or rush periods, shipping usually takes longer.
Please be prepared and order in advance.
If you need your order to be ready on a specific date, please contact me prior to placing the order, to see if it is possible, and what is the best delivery option for you.
** For engagement and wedding rings I recommend allowing 2 months in advance for design, manufacturing, shipping, and unexpected delays.

Returned to seller packages
In case customer didn’t collect his package or for some other reason, the package returned to me, I will contact the customer by mail or phone.
The package can be collected from my workshop by appointment or resent to customer at customer expense.

RETURNS & REFUNDS

Items can be returned for a store credit, an exchange, or for a full refund.
All items must be returned unworn and in their original condition and package.
Please note that all resized items, special and customized orders are final sale and can not be exchanged or returned for a refund.
Shipping fees are nonrefundable as well.
The cost of shipping will be deducted from your refund.
If you wish to exchange an item or request a refund, please email me at the following address (rona@ronani.co.il) within 5 days from receiving your package and send it back within 7 days of receiving it. Return shipping cost will be paid by the customer.
Once I have received your returned item and can ensure that the item has been unworn and in its original condition, I will issue a full refund, excluding the shipping fees.

Items that cannot be returned or refunded:
Special / Customized orders* are not refundable.
I do not accept returns of Special / Customized orders and Art works.
* Resized items, Items with a special engraving, any item with a customized change done on its shape or color or gemstone.

Full Refund
I give full refund for any purchase from this website in the following conditions:
1. The customer notified me by e-mail (rona@ronani.co.il) within 5 days from receiving the order.
2. The jewelry is undamaged, has not been worn and is in its original condition and package, including all product documentation.
Once I approved the refund, customer should send me back the Jewelry within 7 days, in registered mail with a tracking number to the following address:
Rona Nitzan
P.O.B. 892
Ramat-Gan 5210802
ISRAEL

The Jewelry must be well packed in its original box, in a padded envelope.
Your account will be credited once I get the Jewelry back and confirm its condition.
Physical returns to my workshop are possible by appointment.

Exchange or Store credit
If you wish to exchange your item for a different item from my collection, or get a store credit, please email me to rona@ronani.co.il within 5 days of receiving your item.
Store credit is valid for 1 month and can be used only at my physical studio.
Return is approved only for items as described above.

REPAIRS, REFINISHING, RESIZING

I do my best to provide high quality work, but pieces can still break or get damaged.
Depending on the item and within a year from purchase, repairs will be assessed on a case-by-case basis.
Please inquire and I will be happy to work with you to restore your piece to its original beauty.
Over time pieces can also change and need to be reconditioned.
I will be happy to clean or resurface your piece.
Many of these recondition services are free of charge. However, if a piece is very badly worn, I may charge a nominal fee.
Loss of a gemstone or a part of the piece will be charged upon repair.

Resizing
Contact me if you wish to resize your ring.
If the design you purchased is resizable, first resize is free of charge.
In case the new required size is much smaller or larger than the purchased size, resize might not be possible, or will require extra charge.
Some of my designs are not resizable. In this case I will offer you a solution according to the design and size required.

CARE & HANDLING

* Store your Jewelry at room temperature, away from direct sunlight, and ideally somewhere with low humidity to avoid tarnishing silver.
* Store each piece wrapped with a piece of clean tissue and in a box or small fabric bag, This will keep it from getting scratched, and also absorb humidity.
* Remove your jewelry prior to entering chlorinated pools, weightlifting, or strenuous exercise, gardening and cleaning with or using chemicals, such as bleach.
* Remove your jewelry before using hand cream or body lotion or any other cosmetic product.
* Washing your hands or showering with your jewelry will not damage real Gold & Silver Jewelry.
* Oxidized silver, Gold plated Jewelry and Jewelry with gemstones are recommended to be removed before washing hands and taking a shower.
* I recommend removing all Jewelry before going to bed, to prevent them from being twisted or torn.

PRIVACY POLICY

With your purchase from RONANI, you accept digital invoicing or receipts sent by email.
While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact you. Personal information may include your email, address, birthday and anniversary dates, spouse name, etc.
We collect this information for the purpose of providing the service, identifying, and communicating with you, responding to your requests, and improving our service.
We collect personal information when you engage with newsletters, marketing, promotional materials, and other information that may be of interest to you. We encourage you to exercise care in deciding what information and content you wish to disclose with our online communities.
You may opt out of receiving any or all of these communications from us by following the unsubscribe link or instructions provided in any email we send.
By interacting with RONANI, you hereby approve of the transfer of your information to any exterior service that RONANI uses to process transactions and fulfill orders.
We may collect certain personal information using cookies and other technologies. We use the personal information we collect to maintain, administer, and service our site for any digital marketing and media used by RONANI.

COPYRIGHT

All products designed by RONANI are RONANI exclusive designs.
All products designed by RONANI are the property of RONANI and are protected by international copyright laws.
RONANI has the full creative ownership and copyrights of all our jewelry, sketches, 3D renders, pictures, text, product information, web content and code. The client may not make any commercial use or take photographs in our property.
RONANI reserves itself the right to make use of any RONANI custom/bespoke designs for further orders, at its sole consideration.

TRADEMARKS

The logo, trade name and our products, may not be used without our written permission.